All complaints must be in writing and accompanied by the relevant information or documents.

If a complainant is experiencing difficulties to read and write, the staff of the Commission will assist in recording the complaint and the complainant will sign the document.

Procedures

  • Customers must first seek assistance from the utility company against which they have a complaint.
  • If the customer is not satisfied with the response of the utility company then he/she may lodge a complaint with the PUC.
  • The PUC must be satisfied that the complaint has merit before proceeding with it.

 

Information required for filing a Complaint

  • Complainant’s Name, Address and Contact Number
  • Account holder’s Name (if different from Complainant’s Name) and Account Number
  • Brief account of the complaint and the specific resolution sought
  • Copies of documents to support the complaint – bills, receipts, letters and notices

Ways of Filing a Complaint

Office Visit

LOT 106 NEW GARDEN STREET, QUEENSTOWN, GEORGETOWN.

Email

complaints@pucguyana.com

FAX

227-3534